Privacy Policy

Updated: 20 Oct 2025

At Marcam.uk (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or use any of our products and services (collectively referred to as the “Services”).

1. Data We Collect

We may collect the following types of information:

a. Personal Information Provided by You

• Name
• Email address
• Billing and payment details (via secure payment processors)
• Account login information
• Any information sent through customer support or contact forms

b. Automatically Collected Data

• IP address
• Browser type and version
• Device information
• Cookies and tracking data
• Usage activity (pages visited, time spent, etc.)

c. Images and Media (Including AI-Generated Content)

If you upload images for AI processing or customization:

• We may temporarily store those images to provide the Service.
• Images may be processed by AI models to generate new images or enhancements.
• We do not use your uploaded images to train AI models unless you give explicit consent.

2. How We Use Your Information

• To operate and deliver our Services
• To personalise user experience
• To process payments securely
• To communicate updates and respond to inquiries
• To prevent fraud and maintain platform security
• To comply with legal and regulatory obligations

3. Legal Basis for Processing (UK/EU GDPR)

• Performance of a contract – to deliver the Services you request
• Consent – for marketing emails or optional features
• Legitimate interest – to improve functionality and user experience
• Legal obligation – to comply with tax, fraud, and compliance regulations

4. AI Image Processing & User Content

• Any images you upload for AI editing, enhancement, or generation are processed securely.
• Uploaded images are only used to provide the requested service.
• Generated AI images are your property unless otherwise stated.
• We automatically delete images after 7 days unless you request earlier removal.
• You may request deletion of your images at any time by contacting us.

5. Sharing Your Information

We do not sell your personal data. We may share data with:

• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting providers
• Analytics tools (e.g., Google Analytics)
• Customer support platforms
• Legal authorities (only where required by law)

All third parties are required to comply with GDPR and maintain strong data protection standards.

6. International Data Transfers

If we transfer your data outside the UK or EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) and UK International Data Transfer Agreements (IDTA).

7. Data Retention

• Account and billing information: retained as long as your account is active
• Converted images: deleted automatically after 7 days unless requested otherwise
• Legal and financial records: retained up to 6 years as required by law

8. Your Rights (Under GDPR)

• Access your personal data
• Correct inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• File a complaint with the ICO (UK) or your local EU Data Protection Authority

9. Cookies

Marcam.uk uses cookies to improve site performance and personalise user experience. You may disable cookies in your browser settings, but this may affect functionality.

10. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no system is fully secure and we cannot guarantee absolute protection.

11. Children’s Privacy

Our Services are not directed to individuals under 16 years old. If we learn that we have collected data from a child without parental consent, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

• Email: contact@marcam.uk
• Website: https://marcam.uk
• Data Controller: Marcam.uk
• If you are not satisfied with our response, you may contact the UK ICO at https://ico.org.uk